Refund & Buyer Protection Policy

All products sold through bl4nk Market are digital. Because digital products cannot always be returned in the same way as physical goods, completed orders are generally final. Replacements, corrections, store credit, cancellations, and refunds are handled according to this policy and applicable law.

Completed Delivery

Once the purchased product or service has been successfully delivered as described, the order is generally considered complete.

Refunds normally will not be approved solely because of:

  • Accidental purchases
  • Buyer remorse
  • A third-party platform ban or restriction after proper delivery
  • Buyer misuse
  • Failure to follow provided instructions
  • Issues caused by the buyer's device, internet connection, or account setup

This does not limit rights that cannot legally be waived.

Eligible Issues

A buyer may be eligible for help when:

  • The product was not delivered.
  • The delivered product was materially different from the listing.
  • The delivered credentials did not work at the time of delivery.
  • The seller delivered the wrong quantity.
  • A verified technical error on bl4nk Market prevented delivery.
  • A duplicate charge occurred.
  • Another covered delivery issue occurred.

Delivery issues should normally be reported within 48 hours. Reports submitted after 48 hours may still be reviewed when required by law, a payment provider, or exceptional circumstances.

Seller-Fulfilled Orders

For seller-fulfilled orders, the buyer should first report the issue through the built-in buyer and seller chat.

The seller will be given an opportunity to replace, redeliver, correct, or otherwise resolve the order.

The related seller earnings remain unavailable while the issue is reviewed.

If the seller resolves the issue, a new 48-hour buyer-protection holding period may begin.

If the seller cannot resolve the issue, bl4nk Market may cancel the order, withhold the related seller earnings, and provide an approved buyer resolution.

Resolution Methods

Approved resolutions may include:

  • Corrected delivery
  • Replacement product
  • Store credit
  • Order cancellation
  • Refund to the original payment method when required
  • Another reasonable resolution approved by bl4nk Market

Store credit is the standard resolution for eligible delivery failures when appropriate. Refunds to the original payment method may be provided for duplicate charges, unauthorized transactions, payment-provider requirements, legal requirements, or other circumstances approved by bl4nk Market.

Buyer Responsibilities

Buyers are responsible for:

  • Providing correct delivery information.
  • Cooperating during delivery.
  • Securing delivered accounts (email, password, 2FA).
  • Changing passwords and security details when instructed.
  • Reporting problems honestly.
  • Keeping order communication on-platform.

Chargebacks & Abuse

Knowingly filing a false chargeback or payment dispute after receiving the purchased product may be considered abuse of the platform.

bl4nk Market may submit available delivery evidence, restrict the associated account, and deny future service when abuse is reasonably identified.

Nothing in this policy limits a buyer's rights under applicable law or the rules of their payment provider.

Processing Times

Approved original-payment-method refunds may take up to 14 business days, depending on the payment provider. Store credit may appear sooner.

Policy Updates

bl4nk Market may modify this policy at any time. Continued use of our services constitutes acceptance of the latest version where permitted by law.